Property Management + Short-term Rental Operations
• Managed pre-opening staffing and training for the 15-person Front Office team and assisted the Rooms Director with daily administration of the $8.5M+ rooms department. Collaborated closely with Executive Housekeeping and Engineering to uphold guest-service standards and served as the primary point of contact to the General Manager for all non-F&B matters.
Yield Management Strategy Development + Tactical Deployment
• Executed sales and marketing initiatives across corporate marketing partnerships, electronic distribution channels, and advertising/e-marketing campaigns; oversaw all catering and event operations, including administrative coordination, menu planning and design, interdepartmental communication, and full event execution and supervision.
• Led weekly yield meetings and deployed revenue-management strategies to maximize profitability, utilizing Hyatt’s proprietary RMS to establish annual room-revenue targets, manage periodic re-forecasts, and prepare month-end analytical reports for the corporate revenue management team.
Property Management + Short-term Rental Operations
• Directed spa operations for Spa V in South Beach, leading a staff of 3 aestheticians, 5 masseurs, and 2 receptionists while managing service quality, staffing, and guest experience across 6 treatment rooms and a curated offering of spa treatments.
Principal Ownership + Management
• Managed daily operations for Vix Restaurant — a 145-seat, Zagat-rated fine-dining concept generating in excess of $5M in annual revenue — overseeing marketing and promotional strategy, talent recruitment, staffing and scheduling, and hands-on training and leadership of a 25-member service team to ensure consistent, high-quality guest service.
• Developed and institutionalized a unified training framework across diverse food and beverage outlets: Vix (fine dining), Vue (alfresco dining/bar/event space), @Your Service (in-room dining), and multiple bar venues, creating and deploying tailored programs that standardized service delivery, improved operational efficiency, and supported a workforce of 150 employees.